Canopy Realtor® Association Expands Member Support Beyond Business Hours with AI Assistant, Ardi
FOR IMMEDIATE RELEASE
Charlotte, NC — Realtors don’t stop working when the office closes, and neither do their questions. Whether they’re writing an offer late at night, scheduling a showing on the weekend, or searching for an MLS policy before an early morning appointment, members expect answers when they need them.
To meet those expectations, Canopy Realtor® Association has partnered with Voiceflip Technologies to deliver 24/7 AI-powered member support through Ardi, an intelligent assistant available across the association’s website, phone, and text messaging.
Since implementation, members have relied on Ardi to answer questions about MLS rules, membership, education, lockboxes, products and services, and association resources, extending support well beyond traditional office hours.
Early results demonstrate the growing demand for around-the-clock service. More than 600 member conversations have taken place after 5:00 p.m., giving realtors immediate access to the information they need when staff may no longer be available. Across all channels, Ardi has maintained a knowledge gap rate of less than 3%, while continuously identifying opportunities to strengthen Canopy’s knowledge base.
“Realtors don't work a nine-to-five schedule, and member support shouldn’t either,” said Steve Byrd, CEO of Canopy MLS. “Ardi allows us to provide accurate, immediate answers whenever our members need them while giving our staff more time to focus on the complex questions and high-value interactions where they make the biggest difference.”
Ardi is trained exclusively on Canopy’s approved knowledge and policies. Every response is grounded in the association’s own documentation, ensuring members receive trusted, organization-specific information rather than generalized answers from the internet.
In addition to improving the member experience, Ardi provides Canopy with valuable operational insights. Analytics reveal the questions members ask most often, identify emerging knowledge gaps, and help staff continuously improve the information available to members.
“AI should make organizations more accessible, not more complicated,” said Kurtis Cicalo, CEO of Voiceflip Technologies. “Canopy is giving members instant access to trusted information whenever they need it, while equipping staff with data that helps them continually improve the member experience.”
As associations continue exploring new ways to deliver exceptional service, Canopy’s implementation demonstrates how AI can extend support beyond business hours without sacrificing accuracy or increasing staff workload.
About Canopy Realtor® Association
Canopy Realtor® Association is the leading professional association serving realtors throughout the Charlotte region and surrounding communities. The association provides advocacy, education, professional development, and resources that empower its members to serve their clients with excellence. Through innovation, collaboration, and a commitment to advancing the real estate industry, Canopy supports thousands of real estate professionals while promoting the highest standards of professionalism and ethical practice.
Voiceflip specializes in AI solutions that streamline data processing and enhance operational efficiency in real estate. Its flagship product, Ardi, is a proprietary AI assistant that delivers fast, accurate answers in over 25 languages across multiple communication channels. Each Ardi is powered by a custom knowledge base tailored to the MLS or Association it serves, ensuring responses are locally relevant and always up to date.
Contact
Canopy MLS
Steve Byrd, CEO
sbyrd@canopyrealtors.com
704-940-3141
Voiceflip Technologies
Kurtis Cicalo, CEO
kurtis@voiceflip.com
