Getting Comfortable With AI
AI can feel like it appeared overnight. One day, it was a behind-the-scenes concept, something for data scientists or big tech companies. The next, it was everywhere. From ChatGPT to smart assistants, predictive tools, and automated suggestions, AI has suddenly become part of everyday conversations and workflows.
In reality, AI has been in development for decades. It powers things you’ve likely used for years: voice-to-text, fraud alerts, personalized recommendations, spam filters, and even predictive text in your email. The shift happened when it became more accessible. In late 2022, OpenAI released ChatGPT to the public, and for the first time, people interacted directly with AI in a conversational way. That changed how we think about what AI can do.
Still, “AI” can feel like a big, abstract idea, especially if you’re not sure where to start. The key is to shift your perspective. You don’t need to master it. You just need to get familiar with it, and that begins with understanding how AI already fits into your everyday tools.
What is AI, really?
AI, or artificial intelligence, refers to technology that can process information, identify patterns, and make decisions or predictions based on data. It’s not one thing. It’s a collection of tools and models designed to solve specific problems. A few types you may already be using without realizing it:
Predictive AI: Suggests the best time to send an email or the next word in your sentence.
Conversational AI: Powers chatbots or virtual assistants that answer questions or automate support.
Generative AI: Creates new content like text, images, or videos based on prompts (this is where ChatGPT fits in).
Computer vision AI: Helps stage a home virtually or tag photos automatically.
Recommendation AI: Suggests listings, properties, or content based on user behavior.
Each of these shows up in tools you may already use, and that’s the best place to start.
How to Get Comfortable with AI. One Step at a Time.
You don’t need to jump into the deep end. The easiest way to build comfort with AI is to recognize how it can support you with tasks you already do every day.
1. Explore AI features in your existing tools
Whether you’re using a CRM, calendar, MLS platform, or marketing system, chances are it includes AI-driven features. Look for options like smart scheduling, predictive search, automated workflows, or content suggestions. These tools aren’t there to replace your thinking; they’re there to remove friction.
2. Let AI take over routine, repetitive work
From answering basic customer questions to sorting leads or auto-filling forms, AI is best used for the tasks that don’t need your full brainpower. This gives you more time for strategy, connection, and creative work.
3. Experiment with writing support or content generation
Tools like ChatGPT can help you brainstorm ideas, summarize notes, or draft emails faster. You don’t need to publish what it gives you (and you shouldn’t) - just use it as a first draft to refine and personalize.
4. Try AI in your personal life
Ask your phone’s assistant to create a grocery list. Let a travel app plan your itinerary. Use a tool that suggests meals based on your pantry. The more natural AI becomes in your day-to-day life, the less intimidating it feels at work.
5. Stay curious and question what you get
AI is a tool, not a truth-teller. It can sound confident even when it’s completely off. Always fact-check results, especially when using generative AI for client communication or business decisions. If something doesn’t seem right, it’s okay to ask, “can you explain that another way?” AI learns from feedback and improves with use.
This Isn’t About Replacing Humans.
The most important thing to remember? AI is here to assist, not replace. Your experience, instincts, and empathy are irreplaceable. AI simply gives you more bandwidth to do the work that matters most and helps make the day feel a little less overwhelming. Getting started isn’t about becoming an expert. It’s about becoming open. You don’t need to know everything. You just need to be willing to explore. Start where you are. Build one habit at a time. Let it grow from there.