Privacy Policy

Effective Date: January 1, 2024

Voiceflip Technologies Inc. (“Voiceflip,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, including our AI-powered SMS and messaging support tools.

1. Information We Collect

We may collect the following types of information:

a. Contact Information

• Phone number (when you contact us via SMS or messaging platforms)

• Name or identifier (if provided)

b. Communication Data

• SMS or messaging content sent to and from our system

• Interaction history (questions, responses, timestamps)

c. Technical Information

• Device or browser information (when using web-based interfaces)

• IP address and general usage data

2. How We Use Information

We use the information we collect to:

• Respond to user inquiries and provide support services

• Deliver accurate and relevant responses through our AI systems

• Improve system performance, accuracy, and user experience

• Monitor and maintain service functionality and security

We do not use this information for unsolicited marketing.

3. SMS Communications

If you choose to contact us via SMS:

• Your phone number and message content will be used solely to respond to your inquiry and provide support services

• SMS conversations may be processed and stored to improve response quality and system performance

• Message frequency varies based on user interaction

• Message and data rates may apply depending on your carrier

You can opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share information only in the following limited circumstances:

• With service providers who support the operation of our platform (e.g., messaging infrastructure providers), under strict confidentiality obligations

• When required by law, regulation, or legal process

• To protect the rights, safety, or security of our users or services

5. Data Retention

We retain information only as long as necessary to:

• Provide and improve our services

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no system can be guaranteed to be completely secure.

7. Your Choices

You have the right to:

• Opt out of SMS communications by replying STOP

• Request access to or deletion of your information (where applicable)

• Contact us with questions about how your data is used

8. Third-Party Services

Our services may rely on third-party providers (such as cloud hosting or messaging platforms) to operate. These providers process data only as necessary to deliver the service and are bound by confidentiality and security obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Voiceflip Technologies Inc.

📧 privacy@voiceflip.com